Wenzel - Information Request Portal

Compliance 2

• What is California Proposition 65?
• What's your take on social responsibility?

DIY Repair 7

• How do I wash my sleeping bag?
• How do I repair the shock cord at the center of my pole?
• How do I repair a broken tent pole at home?
• My tent is sticky, flaky, and leaking water- what do I do?
• What is the best way to clean my tent or pack?

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General 11

• Do you have a pro purchase program?
• Do you offer discounts?
• What are your hours of operation?
• What's your story?
• Why did I get charged $9.99 shipping on my Pro-Deal order?

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Order Questions 6

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• Can I cancel my order once it has already shipped?

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Product Knowledge 5

• Is there a new rainfly that will fit my old tent?
• Do you have a footprint that will fit my tent?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have user manuals for older products?
• Can I wash my sleeping pad?

Replacement Parts 6

• Do you have replacement parts for older items?
• What do I need to have in order to get replacement parts?
• Will generic replacement poles work for my tent?
• Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
• I just purchased this tent and I do not see any tent poles.

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Returns 3

• What is your return policy?
• What is my SO number?
• Do you do exchanges?

Warranty 6

• Do you handle repairs?
• What does your warranty include?
• Do you have replacement buckles?
• Ruined sleeping bag in wash, is this under warranty?
• Do you have replacement Guy Wire?

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