Wenzel - Information Request Portal

Compliance 2

• What's your take on social responsibility?
• What is California Prop 65?

DIY Repair 10

• How do I repair a broken tent pole at home?
• What is the best way to clean my tent or pack?
• How do I wash my sleeping bag?
• My airbed is outside of warranty but opening at a seam is there a product that can repair this?
• What is the best way to test for an airbed leak?

View all 10

General 9

• What's your story?
• What are your hours of operation?
• Do you have a pro purchase program?
• Do Pros pay shipping?
• Pro Purchase Program eligibility

View all 9

Order Questions 7

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• Can I cancel my order once it has already shipped?

View all 7

Product Knowledge 9

• Is there a new rainfly that will fit my old tent?
• Do you have a footprint that will fit my tent?
• What is the sleeping bag temperature rating for my old sleeping bag?
• What is Ozark Trails Warranty on replacement parts?
• Do you have user manuals for older products?

View all 9

Replacement Parts 10

• Do you have replacement parts for older items?
• What do I need to have in order to get replacement parts?
• Do you have replacement buckles?
• Will generic replacement poles work for my tent?
• Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?

View all 10

Returns 4

• What is your return policy?
• What is my SO number?
• Do you do exchanges?
• How can I find my SO number if I lost my invoice?

Warranty 7

• Do you handle repairs?
• What does your warranty include?
• Ruined sleeping bag in wash, is this under warranty?
• I set up my tent and it was damaged in a storm. Is this covered under the lifetime warranty?
• I lost my pole. Is this covered under warranty?

View all 7