Product Knowledge

Is there a new rainfly that will fit my old tent?
Given the harsh burden of being the first line of defense against the Sun's heat and rain/snow/wind, a rainfly will wear out faster than other component...
Wed, 22 Mar, 2023 at 10:56 AM
Do you have a footprint that will fit my tent?
Due to the nature of footprints, they tend to wear out faster than other components.  It is cost-effective to manufacture footprints at the same time we pro...
Wed, 22 Mar, 2023 at 10:57 AM
What is the sleeping bag temperature rating for my old sleeping bag?
While it would be nice to know conclusively whether the bag you have is going to keep you warm during the cool desert nights or in the crisp alpine air, the...
Wed, 22 Mar, 2023 at 10:59 AM
What is Ozark Trails Warranty on replacement parts?
  For Ozark Trails, if you are needing a replacement part, we require a proof of purchase. Walmart has a rule that replacement parts are only given to cust...
Wed, 22 Mar, 2023 at 11:03 AM
Do you have user manuals for older products?
Lost your instructions and unsure where to start with putting your tent together? Confused as to which pole goes where and whether you still have all the pa...
Wed, 22 Mar, 2023 at 11:02 AM
What is the difference in waterproof and water repellent/resistant?
Water-resistant and waterproof refer to the amount of water that is prevented from entering or exiting an item. Despite having the same purpose, these terms...
Wed, 22 Mar, 2023 at 11:04 AM
How can I get tree resin off of my tent?
Tree sap and resin can be extremely difficult to remove from your tent without a proper adhesive remover.  We recommend:
Tue, 21 Mar, 2023 at 12:33 PM
Can I wash my sleeping pad?
Your sleeping pad will not be machine washable. Washing the pad in a machine will most likely cause damage to the fabric or seams. Here's what we'd ...
Wed, 22 Mar, 2023 at 11:05 AM
How to Clean a Dirty Tent
We recommend using a non-abrasive sponge, cold water, and a non-detergent soap. Gently scrub soiled areas by hand, being extra gentle on coated areas of the...
Wed, 22 Mar, 2023 at 11:06 AM