Wenzel - Information Request Portal

Given the harsh burden of being the first line of defense against the Sun's heat and rain/snow/wind, a rainfly will wear out faster than other component...

Due to the nature of footprints, they tend to wear out faster than other components.  It is cost-effective to manufacture footprints at the same time we pro...

While it would be nice to know conclusively whether the bag you have is going to keep you warm during the cool desert nights or in the crisp alpine air, the...

  For Ozark Trails, if you are needing a replacement part, we require a proof of purchase. Walmart has a rule that replacement parts are only given to cust...

Lost your instructions and unsure where to start with putting your tent together? Confused as to which pole goes where and whether you still have all the pa...

Water-resistant and waterproof refer to the amount of water that is prevented from entering or exiting an item. Despite having the same purpose, these terms...

Tree sap and resin can be extremely difficult to remove from your tent without a proper adhesive remover.  We recommend: https://googone.com/original-adhes...

Your sleeping pad will not be machine washable. Washing the pad in a machine will most likely cause damage to the fabric or seams. Here's what we'd ...

We recommend using a non-abrasive sponge, cold water, and a non-detergent soap. Gently scrub soiled areas by hand, being extra gentle on coated areas of the...