Warranty

Do you handle repairs?
Unfortunately, at this time we do not repair Wenzel products. However, if you are dealing with minor wear and tear or other small damage, there are numerous...
Tue, 6 Feb, 2024 at 4:44 PM
What does your warranty include?
10 Year Warranty on Wenzel Gear & 1 Year Warranty on All Wenzel Inflatable and Furniture Items   Wenzel takes pride in its workmanship and strives to ...
Wed, 22 Mar, 2023 at 3:22 PM
Ruined sleeping bag in wash, is this under warranty?
Unfortunately, the cleaning instructions we have on our bags are required to be there and are specific to non-agitator, large front-load style, on delicate....
Tue, 6 Feb, 2024 at 4:48 PM
I set up my tent and it was damaged in a storm. Is this covered under the lifetime warranty?
   No, our warranty only covers manufacturing defects in workmanship and materials. For example, you bought a sleeping bag and opened it up to find that it...
Tue, 6 Feb, 2024 at 4:50 PM
I lost my pole. Is this covered under warranty?
No, our warranty only covers manufacturing defects in workmanship and materials.  You might be able to purchase a replacement pole if we have it in stock.  ...
Tue, 6 Feb, 2024 at 4:50 PM
Is my item covered under warranty if it was purchased second hand or from a liquidation sale?
No, for your item to be covered under warranty, you need to be the original owner and you would have needed to purchase your item from an authorized retaile...
Wed, 22 Mar, 2023 at 3:56 PM
Can you do a warranty replacement if I threw out my item?
No, we would not be able to do a warranty replacement without proof of the issue with your item.  We would need to see pictures or a video of the issue with...
Tue, 6 Feb, 2024 at 4:53 PM