Do you handle repairs?
Unfortunately, at this time we do not repair Wenzel products. However, if you are dealing with minor wear and tear or other small damage, there are numerous...
Tue, 11 Aug, 2020 at 3:42 PM
What does your warranty include?
10 Year Warranty on Wenzel Gear & 1 Year Warranty on All Wenzel Inflatable and Furniture Items Wenzel takes pride in its workmanship and strives to ...
Fri, 7 Aug, 2020 at 9:39 AM
Do you have replacement buckles?
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Tue, 11 Aug, 2020 at 3:43 PM
Ruined sleeping bag in wash, is this under warranty?
Unfortunately, the cleaning instructions we have on our bags are required to be there and are specific to non agitator, large front load style, on delicate....
Fri, 25 Sep, 2020 at 3:24 PM
Do you have replacement Guy Wire?
If you lost some guy wire that helps you steak out your tent just contact customer service and we can ship out some replacement guy wire for you!
Fri, 23 Apr, 2021 at 9:13 AM
My smartshade canopy is no longer water resistant, is this covered by the warranty?
Over time and with use, every product we make begins to break down as part of the natural lifecycle of any consumer product.  Water resistance after use and...
Fri, 23 Apr, 2021 at 9:13 AM