10 Year Warranty on Wenzel Gear & 1 Year Warranty on All Wenzel Inflatable and Furniture Items
Wenzel takes pride in its workmanship and strives to manufacture the best possible products. Therefore, Wenzel warrants to the original purchaser that its products will be free from defects in materials or workmanship for a period of time from the original retail purchase date. Wenzel offers a 1-year limited warranty for all inflatable and furniture products and a 10 year limited warranty for all other products. If any such defect arises and a valid claim is received by Wenzel within the applicable warranty period, Wenzel will, at its option, either repair or replace, free of charge, any part of its product that is not free from defect in material and workmanship during the warranty period.
This warranty gives you, the original purchaser specific legal rights. You may also have other rights, which vary from state to state. This warranty is valid for the original purchaser from the date of original retail purchase and is not transferable. Please keep original sales receipt. Proof of purchase is required to obtain warranty service. Wenzel dealers, service centers or retail stores selling our products do not have the right to alter, modify or in any way change the terms and conditions of this warranty.
What isn’t covered?
This warranty does not cover defects attributed to, or resulting from normal wear and tear or product parts that are not genuine parts, as well as damage resulting from any of the following: negligent use or misuse of the product; use with improper voltage or current; commercial, educational or instructional use of the product; use contrary to the operation instructions; disassembly, repair or alterations be anyone other than Wenzel. Further, the warranty does not cover any act of God, such as weather-related events as well as flooding or fire. Notice: It is the nature of an air mattress to stretch and contract over time due to various conditions. If your air mattress loses air while inflated, this is NOT a defective issue. Simply pump additional air into the mattress to fully re-inflate. Service under our warranty is available to the original purchaser by clicking on the link below. Charges for shipping and insuring any package is your responsibility. Wenzel is not responsible for uninsured packages and/or packages that are not received.
Okay, I think my item qualifies for a warranty claim, what do I need in order to process a warranty?
While every warranty claim is unique, we do require a few core bits of information in order to process any warranty claim. Please be sure to have the following prepared when you go to start the warranty process:
- Proof of purchase/original sales receipt (we require proof of purchase from an authorized seller to qualify for warranty service, unless otherwise prohibited by law)
- Photos of the damages
You can fill out a warranty form here: Warranty & Repair Form