Wenzel - Information Request Portal
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Wenzel
Compliance
2
What is California Proposition 65?
What's your take on social responsibility?
DIY Repair
7
How do I wash my sleeping bag?
How do I repair the shock cord at the center of my pole?
How do I repair a broken tent pole at home?
My tent is sticky, flaky, and leaking water- what do I do?
What is the best way to clean my tent or pack?
View all 7
General
11
Do you have a pro purchase program?
Do you offer discounts?
What are your hours of operation?
What's your story?
Why did I get charged $9.99 shipping on my Pro-Deal order?
View all 11
Order Questions
6
How do I cancel my order?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
Lost or stolen package?
Can I cancel my order once it has already shipped?
View all 6
Product Knowledge
5
Is there a new rainfly that will fit my old tent?
Do you have a footprint that will fit my tent?
What is the sleeping bag temperature rating for my old sleeping bag?
Do you have user manuals for older products?
Can I wash my sleeping pad?
Replacement Parts
6
Do you have replacement parts for older items?
What do I need to have in order to get replacement parts?
Will generic replacement poles work for my tent?
Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
I just purchased this tent and I do not see any tent poles.
View all 6
Returns
3
What is your return policy?
What is my SO number?
Do you do exchanges?
Warranty
6
Do you handle repairs?
What does your warranty include?
Do you have replacement buckles?
Ruined sleeping bag in wash, is this under warranty?
Do you have replacement Guy Wire?
View all 6