Compliance 1

• What is California Proposition 65?

DIY Repair 1

• How do I wash my sleeping bag?

General 9

• Do you have a pro purchase program?
• Do you offer discounts?
• What are your hours of operation?
• What's your story?
• Why did I get charged $9.99 shipping on my Pro-Deal order?

See all 9 articles

Order Questions 5

• How do I cancel my order?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• Lost or stolen package?
• Can I cancel my order once it has already shipped?

Product Knowledge 4

• Is there a new rainfly that will fit my old tent?
• Do you have a footprint that will fit my tent?
• What is the sleeping bag temperature rating for my old sleeping bag?
• Do you have user manuals for older products?

Replacement Parts 3

• Do you have replacement parts for older itemts?
• Will generic replacement poles work for my tent?
• Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?

Returns 3

• What is your return policy?
• What is my SO number?
• Do you do exchanges?

Warranty 4

• Do you handle repairs?
• What does your warranty include?
• Do you have replacement buckles?
• Ruined sleeping bag in wash, is this under warranty?