Replacement Parts

Do you have replacement parts for older items?
Everyone has that one item that they have had for years and just can't give up. Whether it is a hand-me-down tent, an inherited pack, a childhood favori...
Wed, 22 Mar, 2023 at 12:07 PM
What do I need to have in order to get replacement parts?
In order to make sure that we have the necessary parts and that you are still under warranty please have your receipt and the part number you are wanting re...
Wed, 22 Mar, 2023 at 12:08 PM
Do you have replacement buckles?
If you have a broken buckle, we may have a replacement that we can send you free of charge! In order to get a replacement buckle, please reach out to our cu...
Wed, 22 Mar, 2023 at 3:24 PM
Will generic replacement poles work for my tent?
Finding the proper replacement pole for your tent can be a difficult process but you eliminate options that will not work. These simple steps will help you ...
Tue, 6 Feb, 2024 at 4:42 PM
Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
Unfortunately, we do not carry just the frame as full replacement for either the Wenzel Smartshade Canopy or the Smartshade Screenhouse.
Wed, 22 Mar, 2023 at 12:20 PM
Do you have replacement guy line?
If you lost some guy line that helps you stake out your tent, just contact customer service here and we can ship out some to you!
Wed, 22 Mar, 2023 at 3:30 PM
I just purchased this tent and I do not see any tent poles.
When first unboxing your tent, please be sure to completely unfold the tent body and rainfly as the poles may be wrapped in those. If you still do not have ...
Wed, 22 Mar, 2023 at 12:21 PM
Do you have replacement stuff sacks?
We might have a replacement stuff sack. Please contact customer service here to see if we have one that would work with your bag.  
Wed, 22 Mar, 2023 at 12:23 PM
I do not have my proof of purchase and I lost my pole. How can I get a replacement?
If you do not have your proof of purchase, we can sell you the pole.  Please contact customer service here with your tent model name or SKU number so that w...
Wed, 22 Mar, 2023 at 12:25 PM
Are you able to replace my tent pole(s) based on dimensions?
Our poles are specifically designed for each tent model and SKU so we do not inventory them based on dimensions.  The model name or SKU number can be found ...
Wed, 22 Mar, 2023 at 12:25 PM