Do you have a pro purchase program?
Are you an industry expert? Do you know all of the tricks of the trade? Are you definitely a pro- or at least feel like it when you rock your new gear? Then...
Thu, 6 Aug, 2020 at 10:20 AM
Do you offer discounts?
We don't know about you, but we love discounts and try to share this love with our customers throughout the year. When we are running sales, our discou...
Thu, 6 Aug, 2020 at 10:47 AM
What are your hours of operation?
Even though here at Wenzel we love our jobs and are lucky enough to talk about our hobbies day in and day out, we do like to get outside and play ourselves....
Tue, 11 Aug, 2020 at 3:39 PM
What's your story?
THE WENZEL STORY: FROM CHUCK WAGONS TO STATION WAGONS On an October night in 1866, a sixteen-year-old boy from Germany gathered his belongings, what little...
Fri, 7 Aug, 2020 at 9:22 AM
Why did I get charged $9.99 shipping on my Pro-Deal order?
The deep discount that we give to our Pro-Deal customers makes it difficult to also offer free shipping.  This nominal fee helps us defray the cost of shi...
Fri, 7 Aug, 2020 at 10:47 AM
How will I know when a sale is coming?
If you sign up for our Newsletter, you will be alerted in advance about any approaching sales on our website! The sign up link can be found at the very bott...
Fri, 18 Sep, 2020 at 1:54 PM
How can I get tree resin off of my tent?
Tree sap and resin can be extremely difficult to remove from your tent without a proper adhesive remover.  We recommend:
Fri, 25 Sep, 2020 at 3:17 PM
Pro Purchase Program eligibility
Who is eligible? - Outdoor Industry Professionals: Employees of companies in the Camping, Climbing, Hunting, Cycling, or Snow Sport industries.  - Militar...
Fri, 2 Oct, 2020 at 3:17 PM
Do Pros pay shipping?
All pro orders are charged $5.99 for orders under $49, and $9.99 for orders over $49.
Fri, 2 Oct, 2020 at 3:34 PM
Why can I not see my pro purchase discount?
First make sure you are logged into our website with the email you applied to the pro purchase program with, if it is still not showing up you may need to b...
Fri, 23 Apr, 2021 at 9:13 AM