Order Questions

How do I cancel my order?
We get it, sometimes things just aren't right or your change your mind, don't sweat it. If you want to cancel your order, please reach out to our cu...
Tue, 6 Feb, 2024 at 3:38 PM
Can I cancel my order once it has already shipped?
Unfortunately, once your order has left our warehouse, we can neither cancel it nor reroute the package back to our facility. If you still do not want the i...
Tue, 6 Feb, 2024 at 3:37 PM
What are my options when it comes to shipping?
Waiting out a rainstorm is one thing, but waiting an eternity for your order is totally uncool. Since the urge to have an adventure strikes fast, we send pu...
Tue, 21 Mar, 2023 at 12:45 PM
Will I get tracking information when my order ships?
Surprises are great and all, but sometimes we just want to know when we are getting that gear that we are so excited to use. That's why we make sure to ...
Wed, 22 Mar, 2023 at 10:46 AM
How long will it take for my order to be delivered?
For our orders we use FedEx Ground shipping, unless a faster option is purchased by the customer (see Shipping Info page at the bottom of our main webpage f...
Wed, 22 Mar, 2023 at 10:51 AM
Lost or stolen package?
Did you get a Wenzel shipment notification that included a FedEx tracking number, but your package is lost or stolen?    Unfortunately, Wenzel cannot be h...
Wed, 22 Mar, 2023 at 10:47 AM
Why was my order declined?
We use third-party purchase protection on our transactions and unfortunately, we do not get the details of why a card was declined under this protection.  T...
Wed, 22 Mar, 2023 at 10:50 AM