Wenzel - Information Request Portal
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Knowledge base
Wenzel
Compliance
2
What's your take on social responsibility?
What is California Prop 65?
DIY Repair
10
How do I repair a broken tent pole at home?
What is the best way to clean my tent or pack?
How do I wash my sleeping bag?
My airbed is outside of warranty but opening at a seam is there a product that can repair this?
What is the best way to test for an airbed leak?
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General
9
What's your story?
What are your hours of operation?
Do you have a pro purchase program?
Do Pros pay shipping?
Pro Purchase Program eligibility
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Order Questions
7
How do I cancel my order?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
Lost or stolen package?
Can I cancel my order once it has already shipped?
View all 7
Product Knowledge
9
Is there a new rainfly that will fit my old tent?
Do you have a footprint that will fit my tent?
What is the sleeping bag temperature rating for my old sleeping bag?
What is Ozark Trails Warranty on replacement parts?
Do you have user manuals for older products?
View all 9
Replacement Parts
10
Do you have replacement parts for older items?
What do I need to have in order to get replacement parts?
Do you have replacement buckles?
Will generic replacement poles work for my tent?
Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
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Returns
4
What is your return policy?
What is my SO number?
Do you do exchanges?
How can I find my SO number if I lost my invoice?
Warranty
7
Do you handle repairs?
What does your warranty include?
Ruined sleeping bag in wash, is this under warranty?
I set up my tent and it was damaged in a storm. Is this covered under the lifetime warranty?
I lost my pole. Is this covered under warranty?
View all 7