Wenzel - Information Request Portal
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What is California Proposition 65?
What's your take on social responsibility?
How do I wash my sleeping bag?
How do I repair the shock cord at the center of my pole?
How do I repair a broken tent pole at home?
My tent is sticky, flaky, and leaking water- what do I do?
What is the best way to clean my tent or pack?
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Do you have a pro purchase program?
Do you offer discounts?
What are your hours of operation?
What's your story?
Why did I get charged $9.99 shipping on my Pro-Deal order?
See all 11 articles
How do I cancel my order?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
Lost or stolen package?
Can I cancel my order once it has already shipped?
Is there a new rainfly that will fit my old tent?
Do you have a footprint that will fit my tent?
What is the sleeping bag temperature rating for my old sleeping bag?
Do you have user manuals for older products?
Do you have replacement parts for older itemts?
What do I need to have in order to get replacement parts?
Will generic replacement poles work for my tent?
Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
I just purchased this tent and I do not see any tent poles.
What is your return policy?
What is my SO number?
Do you do exchanges?
Do you handle repairs?
What does your warranty include?
Do you have replacement buckles?
Ruined sleeping bag in wash, is this under warranty?
Do you have replacement Guy Wire?
See all 6 articles