Wenzel - Information Request Portal

Compliance 2

• What's your take on social responsibility?
• What is California Prop 65?

DIY Repair 9

• How do I repair a broken tent pole at home?
• My airbed is outside of warranty but opening at a seam is there a product that can repair this?
• How do I wash my sleeping bag?
• What is the best way to test for an airbed leak?
• My Smartshade canopy is no longer water resistant, is this covered by the warranty?

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General 9

• What's your story?
• What are your hours of operation?
• Do you have a pro purchase program?
• Do Pros pay shipping?
• Pro Purchase Program eligibility

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Order Questions 7

• How do I cancel my order?
• Can I cancel my order once it has already shipped?
• What are my options when it comes to shipping?
• Will I get tracking information when my order ships?
• How long will it take for my order to be delivered?

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Product Knowledge 8

• Do you have user manuals for older products?
• Is there a new rainfly that will fit my old tent?
• Do you have a footprint that will fit my tent?
• What is the difference in waterproof and water repellent/resistant?
• What is the sleeping bag temperature rating for my old sleeping bag?

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Replacement Parts 10

• Do you have replacement parts for older items?
• What do I need to have in order to get replacement parts?
• Do you have replacement buckles?
• Will generic replacement poles work for my tent?
• Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?

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Returns 4

• What is your return policy?
• Do you do exchanges?
• What is my SO number?
• How can I find my SO number if I lost my invoice?

Warranty 7

• Do you handle repairs?
• What does your warranty include?
• Ruined sleeping bag in wash, is this under warranty?
• I set up my tent and it was damaged in a storm. Is this covered under the lifetime warranty?
• I lost my pole. Is this covered under warranty?

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