Wenzel - Warranty & Repair Portal
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
What is California Proposition 65?
How do I wash my sleeping bag?
Do you have a pro purchase program?
Do you offer discounts?
What are your hours of operation?
What's your story?
Why did I get charged $9.99 shipping on my Pro-Deal order?
See all 6 articles
How do I cancel my order?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
Lost or stolen package?
Is there a new rainfly that will fit my old tent?
Do you have a footprint that will fit my tent?
What is the sleeping bag temperature rating for my old sleeping bag?
Do you have user manuals for older products?
Do you have replacement parts for older itemts?
Will generic replacement poles work for my tent?
Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
What is your return policy?
What is my SO number?
Do you do exchanges?
Do you handle repairs?
What does your warranty include?
Do you have replacement buckles?