Wenzel - Information Request Portal
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Wenzel
Compliance
2
What's your take on social responsibility?
What is California Prop 65?
DIY Repair
9
How do I repair a broken tent pole at home?
My airbed is outside of warranty but opening at a seam is there a product that can repair this?
How do I wash my sleeping bag?
What is the best way to test for an airbed leak?
My Smartshade canopy is no longer water resistant, is this covered by the warranty?
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General
9
What's your story?
What are your hours of operation?
Do you have a pro purchase program?
Do Pros pay shipping?
Pro Purchase Program eligibility
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Order Questions
7
How do I cancel my order?
Can I cancel my order once it has already shipped?
What are my options when it comes to shipping?
Will I get tracking information when my order ships?
How long will it take for my order to be delivered?
View all 7
Product Knowledge
8
Do you have user manuals for older products?
Is there a new rainfly that will fit my old tent?
Do you have a footprint that will fit my tent?
What is the difference in waterproof and water repellent/resistant?
What is the sleeping bag temperature rating for my old sleeping bag?
View all 8
Replacement Parts
10
Do you have replacement parts for older items?
What do I need to have in order to get replacement parts?
Do you have replacement buckles?
Will generic replacement poles work for my tent?
Do you carry the replacement frame for my 10 x 10 Wenzel Smartshade Canopy or Smartshade Screenhouse?
View all 10
Returns
4
What is your return policy?
Do you do exchanges?
What is my SO number?
How can I find my SO number if I lost my invoice?
Warranty
7
Do you handle repairs?
What does your warranty include?
Ruined sleeping bag in wash, is this under warranty?
I set up my tent and it was damaged in a storm. Is this covered under the lifetime warranty?
I lost my pole. Is this covered under warranty?
View all 7